Support
Product Warranty and Repair
All of Critias products are fully warranted against manufacturing defects for two years from the date of delivery to the customer, or upon special arrangement, from the date of incorporation into the end system. During that time we will provide either quick turn-around repair or replacement of any product that fails under normal operating conditions. To be eligible for our warranty, each product must be registered in a timely manner with us. All warranty and registration requirements are provided with each product.
If you would like a full copy of our warranty terms and conditions along with our registration requirements via email, please send an email request to:
registration@critia.com
Customer Support
Our product reference manuals and support documents are provided in electronic form. If you have purchased a Critia product and need information that is not contained in our reference documents, please email your questions to:
techsupport@critia.com
Should you need immediate assistance please contact our technical support personnel via telephone at (919) 821-1896. This support is available from 9:00 AM until 6:00 PM EST, Monday thru Friday.
Your product and documentation related suggestions are always welcome. Again, please email us at support and include your contact information.
